Book a Site Survey
Home / Privacy Policy
Straight Answers

Privacy Policy

Most privacy policies are written to protect the company. We'd rather you could actually tell what happens to your information here — so we went through this website's own code, page by page, and wrote down what it really does.

Last updated: 17 August 2026

The short version

  • There's nothing to sign up for. No accounts, no logins, no payments taken on this site.
  • This website sets no cookies of its own and saves nothing to your device.
  • The quote form doesn't send anything to a server. It writes a WhatsApp message for you to read, edit and send yourself — or not.
  • Photos you upload to the Solar Design Studio never leave your device. They're read and scanned inside your own browser.
  • We do run a Meta advertising pixel on every page. That one sets cookies and reports your visit to Meta. Section 5 spells out exactly what it sends.
  • We keep enquiries for 24 months, and we never sell your information. Not to anyone, for any price.

What's on this page

Who we are

This website is run by Supreme Multi Trade Industries, trading as Supreme Renewables, of F-202, Textile Avenue, SITE, Karachi, Pakistan. We're the ones responsible for the information described here, and we're the ones you should come to about it. Reach us at info@supremerenewables.com or +92 337 9602791.

Pakistan doesn't currently have a comprehensive data protection law in force — the Personal Data Protection Bill has been in draft for years. So this policy isn't us reciting a statute at you. It's a set of commitments we've chosen to make, written to the standard we'd want applied to our own information.

This covers this website. It doesn't cover our internal engineering systems, our sister companies, or the ordinary paperwork of a project once you've become a customer and we're building something for you.

1. The quote form

The form on our contact page asks for your name, phone number, email, city, what kind of customer you are, your average monthly electricity bill, whether you own the property, your timeline, and anything else you want to tell us.

What actually happens when you press submit

Nothing gets posted to a server, because there isn't one. This site is a set of static files with no database and no back end. What the button really does is write a WhatsApp message for you and open it in a new tab.

That draft contains everything you typed — name, segment, city, monthly bill, property ownership, timeline, phone, email and your message. Nothing is held back and nothing is gathered quietly behind the form. It's all right there in the draft, where you can read it, edit it, or delete any line you'd rather not send.

And nothing reaches us until you press send inside WhatsApp. Close the tab instead and we never find out you filled anything in. If you do send it, we get your message and the WhatsApp number you sent it from. The web page itself keeps no copy — the fields clear as soon as the draft opens.

2. WhatsApp

Every WhatsApp button on this site, and the little chat widget in the corner, open a normal WhatsApp conversation with +92 337 9602791. The conversation itself is carried and stored by WhatsApp, which is part of Meta, under their terms rather than ours.

On our side, your enquiry sits in our business WhatsApp inbox so an engineer can read it, ask the obvious follow-up questions and put a quote together. That's the whole purpose. We don't add you to a marketing list off the back of it.

3. The Solar Design Studio

The Solar Design Studio runs entirely inside your browser. Your appliance list, your bill, the tariff, the system sizing, the whole PDF proposal — all of it is worked out on your own device. None of it is sent to us, and none of it is stored anywhere.

If you personalise the proposal with your name or company so the PDF is addressed properly, that stays on your device too. It's printed into your copy of the document and goes no further.

The bill photo, specifically

This is the part people worry about, so here's exactly how it works. When you upload a photo of your electricity bill, your browser reads the file, resizes it, and holds it in memory. It's then scanned for your monthly units by text-recognition software that runs inside your browser. The image is never uploaded — not to us, not to anyone.

If you go on to generate the PDF proposal, the photo is drawn into that PDF, which is also built on your device. It reaches us only if you decide to send it to us yourself.

Press the ✕ on the preview and the photo is gone immediately. Close or reload the page and everything you entered disappears, because none of it was ever saved.

One thing worth clearing up, because it's easy to misread: the text-recognition and PDF tools are downloaded to you from a public code library. Your photo isn't uploaded to them. The traffic only goes one way.

4. The Satellite Roof Studio

On the home page you can type an address and trace your roof on satellite imagery to size a system. Two outside services make that possible, and both of them see something:

  • OpenStreetMap — the address you type is sent to their lookup service to turn it into map coordinates.
  • Esri — the satellite tiles come from their servers, so they see the coordinates of the area you're looking at.

The outline you draw, the roof area, the panel count and the system size are all worked out in your browser. They aren't sent to us or to anyone else.

This site never asks for your device location. There's no geolocation prompt anywhere on it — you won't get that little "allow location?" box, because nothing here requests it. The map only ever knows the address you typed.

5. Advertising — the Meta pixel

Every page on this site loads a Meta (Facebook) advertising pixel. This is the one part of the site that reports what you do to somebody else by design, so we'd rather be precise about it than bury it.

Exactly what gets sent to Meta

  • Every page view — which page, plus the details your browser hands to any server it contacts: IP address, browser and device type, and the page you came from.
  • Submitting the quote form — recorded as a lead, tagged with your customer segment and the monthly bill figure you entered, in rupees.
  • Clicking any WhatsApp button — recorded as a contact, along with the page you clicked from.
  • Downloading the calculator PDF — recorded as a sign of serious interest.
  • Drawing your roof — recorded with the system size in kW your roof came out at.

Meta sets its own cookies to do this and may link the visit to your Facebook or Instagram account if you have one. What Meta does with it afterwards is governed by Meta's data policy, not this one.

We use this to work out whether our advertising is worth the money, and we may use it to show ads to people who've already visited the site. We don't upload customer lists to Meta, and we don't use it to make any decision about you — it tells us which ads work, not who you are.

To switch it off: block trackers in your browser settings or with a content blocker, or change your ad preferences inside Facebook or Instagram. Everything on this site keeps working with the pixel blocked — the calculator, the roof studio, all of it.

6. Everything else your browser talks to

Loading any page here makes your browser fetch files from a handful of outside providers. Each of those requests reveals your IP address, your browser and device type, and which of our pages you were on — that's unavoidable, it's how the web works. We don't send them anything else about you.

  • jsDelivr — the public code library that serves the animation, map, text-recognition and PDF tools this site uses.
  • Google Fonts — the two typefaces the site is set in.
  • Open-Meteo — the live weather on the home page. Worth being clear: it's requested for fixed coordinates in Karachi, which are ours, not yours. Your position is never sent.
  • Meta — the advertising pixel in section 5.
  • OpenStreetMap and Esri — only if you use the Roof Studio, as in section 4.

The map pin and social icons in our footer are ordinary links. Google Maps, Facebook, Instagram and LinkedIn only hear from you if you actually click them.

7. Cookies and storage

This website sets no cookies of its own. It writes nothing to your browser's local storage, keeps no record on your device of who you are or where you've been, and there's no analytics package running on it.

The one exception is the Meta pixel in section 5, which sets its own. Because we set none ourselves, blocking third-party cookies entirely costs you nothing here — every feature still works exactly the same. That's also why you won't find a cookie banner on this site: there'd be almost nothing for it to ask you about.

8. Hosting and server logs

This site is hosted by Hostinger. Like every web server on earth, theirs writes ordinary access logs — IP address, time, which file was requested, browser type. They exist so someone can debug a fault or spot an attack, they're handled under Hostinger's own retention rules, and we don't build any separate visitor database out of them.

9. Who else sees your information

A short list, and it stays short:

  • Meta — the advertising pixel, and WhatsApp itself, which carries your conversation with us.
  • Hostinger — our host, through the ordinary server logs above.
  • The technical providers in section 6 — who see the requests your browser makes to them, and nothing more.
  • Our own team — the engineers and sales staff who need to read your enquiry to answer it.

We do not sell your information. Not to anyone, for any price, ever. We don't trade it, rent it, or hand it to data brokers or lead-resellers. If we're ever legally compelled to disclose something by a court or a regulator, we'll comply — and we'll tell you unless we're forbidden from doing so.

10. Where in the world it goes

We're in Karachi and so is our team, but the services we rely on aren't. Meta, WhatsApp and Hostinger all run on infrastructure outside Pakistan, so anything that reaches them leaves the country and is handled under the laws and safeguards that apply where their servers sit.

That's not something we can engineer around while using those tools, so we'd rather just say it plainly than leave it unmentioned.

11. How long we keep it

Because the website itself stores nothing, the only records that survive are the enquiries you deliberately send us and the paperwork of an actual project.

  • Enquiries and quotes that don't become projects — 24 months. Solar decisions are slow. People get a quote, sit on it for a season, then come back; keeping your file means you don't have to explain your roof twice. After 24 months it goes.
  • Customers and live projects — longer. Contracts, invoices, commissioning records and warranty paperwork are kept for as long as the warranty runs and as long as tax and accounting rules require us to hold them.
  • If you ask us to delete sooner, we will — see section 13. You don't have to wait 24 months.

12. How we keep it safe

We're not going to claim military-grade anything. Here's the honest picture:

  • The strongest protection is that this website stores nothing. There's no customer database behind it to breach, because there's no database at all.
  • The site is served over HTTPS, so the connection between your browser and it is encrypted.
  • WhatsApp encrypts your conversation with us in transit as a matter of course.
  • Access is limited to the staff who actually need to read your enquiry to quote for it.

No system is perfect, and anyone who tells you otherwise is selling something. If we ever discover a breach that puts your information at real risk, we'll tell the people affected rather than hope nobody notices.

13. Your rights, and how to use them

You don't need to cite a law at us, and you don't need a reason. Email info@supremerenewables.com from the address you contacted us with, or message the same WhatsApp number, and ask for any of these:

  • See it — a copy of whatever we hold about you.
  • Correct it — if we've written your details or your site down wrong.
  • Delete it — and we'll remove your enquiry and your file.
  • Stop contacting you — tell us to stop and we stop. No retention campaign, no "are you sure?" sequence.
  • Opt out of ad tracking — as described in section 5.

We'll answer within 30 days, and usually much sooner than that. Please tell us roughly when you contacted us, so we can actually find you in the inbox. One honest limitation: once a WhatsApp message is in your own phone, only you can delete your copy — we can only delete ours.

14. If you're not happy with our answer

Tell us, and ask for it to go to a manager — write to info@supremerenewables.com with "Privacy complaint" in the subject line and it'll be escalated rather than filed. Pakistan has no data protection regulator to appeal to yet, which is precisely why we'd rather sort it out properly ourselves than lean on the fact that nobody's watching.

15. Children

We design and install solar and battery systems for homes, factories and businesses. This site isn't aimed at children, isn't advertised to them, and we don't knowingly collect anything from them. If you believe a child has sent us their details, tell us and we'll delete it.

16. When this policy changes

If we add something that changes what happens to your information — a form that actually posts to a server, an analytics tool, an online booking system — we'll update this page and move the date at the top. That date is the honest signal: if it hasn't moved, nothing here has changed.

17. Talk to a person

Anything here unclear, or a request about your own information? The same team that designs the systems answers the phone.

Questions Answered by Engineers

If anything here is unclear, ask us directly. The same team that designs the systems answers the phone.

Talk to Us →
🗨